High-end toiletries in a bathroom

Guest Services

Our dedicated team of luxury experts are on hand to provide a seamless service for guests

Our Guest Services team is made up of luxury travel experts with over 25 years of experience in customer service. The team is there to ensure all your expectations are met and any requests are catered for.

A family in bright colours cycling on a summer's day

Luxury Cottages Net Promoter Score

We recently conducted a customer satisfaction survey to find out how likely our customers are to recommend Luxury Cottages to a friend or colleague. We are pleased to share our results which concluded with a net promoter score (NPS) of 70 for July 2023, an astounding result in comparison to the industry standard of 51. We value your feedback and will use this score to continue enhancing our services, ensuring the Luxury Cottages experience continues to exceed your expectations.

Drinks in the garden at Redbrick Studio, Devon

Before Travel

  • Personal property recommendations from our Guest Services experts who have in-depth knowledge, often first-hand, of every property in our portfolio
  • Guests can ask us anything, we are here to address your booking requests or queries, from the number of car parking spaces to help finding the nearest pub
  • We are full of ideas about the most interesting attractions and the best places to eat nearby, direct from the owners
  • If you are travelling with children or a dog, we will request cots, water bowls and whatever is needed to make their stay comfortable
  • We are able to accommodate most requests including additional requirements such as flowers or a cake for that special occasion, to hypo-allergenic pillows
Breakfast in bed

During your Stay

  • Welcome hampers can be provided with local produce and quality essentials to help you settle in
  • Hotel-style cleanliness, luxury linens, quality towels and toiletries
  • Phone and online support during office hours for any queries about your stay
  • 24/7 emergency line for peace of mind, should anything unforeseeable happen
  • If there is anything else you might need, please contact us via phone or email during office hours and we will always do our very best to help
Contact Us

If you have any questions about any of our cottages or if you’d like some help with your booking, you are very welcome to get in touch with us.

We are always happy to help and go out of our way to tailor your perfect UK holiday.

Call Us
0121 517 0350
Office Hours
Monday - Friday: 9am - 6pm
Saturday & Sunday: 10am - 4pm
Head Office
Luxury Cottages, C/o WeWork, 55 Colmore Row, Birmingham, B3 2AA