7.1 The fees and charges will be as quoted on this Website from time to time and, unless otherwise stated, are quoted in pounds sterling. We use our best efforts to ensure that these are correct at the time when the relevant information was entered onto our systems. However, it is always possible that, despite our best efforts, some of the fees and charges on the Website may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:
7.1.1 where the actual Rental Charges or other fees are less than those quoted on the Website at the time you made your Booking, we will charge the lower amount when confirming the Booking to you; and
7.1.2 where the actual Rental Charges or other fees are higher than those quoted on the Website at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) price or cancelling your Booking. We will not process your Booking until we have your instructions. If we are unable to contact you using the contact details you provided during the Booking process, we will treat the Booking as cancelled and notify you in writing.
7.2 The fees and charges may change from time to time, but changes will not affect any Booking which we have confirmed with a Booking Confirmation.
7.3 All Rental Charges and all other fees and charges quoted on this Website include VAT, where applicable.
7.4 Before submitting your Booking online, you will be presented with details of the total Rental Charges payable for your Booking together with details of the following amounts payable to us at the time of your Booking:
7.4.1 the Booking Fee and Service Fee (which are non-refundable once your Booking is confirmed);
7.4.2 the Deposit and, if the date the Rental Balance would normally fall due for that Booking has already passed, the Rental Balance too; and
7.4.3 any additional fees and charges quoted during the Booking process when you make your Booking (for example heating supplements, pet charges)
7.5 If you are paying a Deposit rather than the entire Rental Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Rental Balance. Please note, we may (but are not obliged to) contact you to remind you of the due date for payment of the Rental Balance.
7.6 We currently accept various forms of payment including via credit and debit card. Please refer to our Payment Methods page for details of the payment cards and other methods of payment that we currently accept.
7.7 We take the payments due at the time of Booking from your chosen payment method once you have entered your payment details and have clicked the ‘Confirm Card Details’ button, subject to payment authorisation.
7.8 If the Rental Balance or any other additional payments are due after you make your Booking, then:
7.8.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment from you using your original payment method. If there has been a change to the Rental Charges due to changes in the exchange rates and additional amounts are payable, we will contact you before taking payment. Please see further paragraph 8.1 below; or
7.8.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, you will need to make these payments either by using the payment feature within your account on the Website or by contacting us by telephone using the number in the Contact us section below.
7.9 Once a Booking has been confirmed with a Booking Confirmation:
7.9.1 The Guest is responsible for the full balance of the Rental Charges. This shall be paid not later than 60 days before the booking is due to commence.
7.9.2 We reserve the right to cancel and re-let the dates of any Booking where any monies due are more than 7 days in arrears. If we are unable to re-let the Booking the Guest will remain liable for the outstanding balance of the Rental Charges.