It’s important to get your well-earned luxury cottage holiday absolutely right from the start so that you and your fellow guests enjoy the time away that you deserve.
We want you to ‘stay your way’, every time you book with us.
If you need some help, we’re here to run ideas by and assist in any way we can to make sure that your stay is just as you want it to be.
We take time to understand what you’re looking for in a property, who you’re travelling with, what kind of location you like and any interests you want to indulge in.
We’ll match you with your perfect cottage and take care of any special requests, assist with organising activities and offer recommendations of things to do.
Browse some of our most popular collections and destinations below to get inspired.
Our Guest Services team have in-depth knowledge of the properties in our portfolio and are on call seven days a week during office hours to answer your questions.
Whether you’re looking for a personal property recommendation, have a specific query about one of our cottages or would like to know where the best places are to enjoy country walks, you can contact us.
We’re available on the phone, online and by email, and we pride ourselves on being super responsive so that you’re never waiting long for us to get back to you.
Once you’ve booked, we’ll send your documents without delay and we offer a 24/7 emergency helpline for your peace of mind should anything happen while you’re away.
We’ll act as your personal concierge from the moment you book. Not only do we look after requests such as arranging a travel cot for your little one, we also cater for additional requirements like supplying hypoallergenic pillows.
We are always happy to pass on our tips for the best attractions to visit, dog-friendly beaches, local restaurants or whatever you need.
If there are any special touches that you’d like adding, such as a surprise birthday cake and a bottle of Champagne chilling in the fridge on arrival, we’ll pull out all the stops to make it happen.
We can also assist with organising a host of activities and services to make your luxury cottage holiday even more special.
We couldn’t do what we do without our wonderful cottage owners who share the same passion for service and luxury as we do. By knowing every one of them personally, we can ask them for specific recommendations for you to help you make the right choice.
We also get to know exactly what they and their property has to offer so that you can be confident that when you arrive at their property, it will be exactly as you expected.
Our owners also have fascinating insights into the local area and are happy to advise on things like where to find the best restaurants and beauty spots.
We have a dedicated Property Portfolio Manager in every region of the UK who handpicks and inspects every one of our featured properties, from the grandest country house to the smallest luxury glamping pod.
This ensures that every property is right for our portfolio and in an excellent location for a luxury cottage holiday.
Our Property Portfolio Managers also know their regions in great detail and they make it their business to keep their finger on the pulse of what’s going on.
They are a fantastic source of information, especially when it comes to the best areas to head to for particular interests from the ‘must not miss’ visitor attractions to the best places to hunt out antiques. For a taster, visit our blog for some inspiration.
We know that a luxury cottage holiday can mean something different to everyone. Some guests want to do very little, some want lots of activities to look forward to, some want pure pampering and some want to step out of their comfort zone and try something new.
That’s why we’ve made it easy for you to find a cottage where you can access experiences to suit your interests and needs, either on-site or locally.
Plus, at many of our cottages, we can arrange a host of special services such as a private chef to make your stay run smoothly and continue to be memorable long after you return home.
View our Experiences
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