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Our dedicated team of luxury experts are on hand to provide a seamless service for guests

Our Guest Services team is made up of luxury travel experts with over 25 years of experience in customer service. The team is there to ensure all your expectations are met and any requests are catered for.

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Before Travel

  • Personal property recommendations from our Guest Services experts who have in-depth knowledge, often first-hand, of every property in our portfolio
  • Guests can ask us anything, we are here to address your booking requests or queries, from the number of car parking spaces to help finding the nearest pub
  • We are full of ideas about the most interesting attractions and the best places to eat nearby, direct from the owners
  • If you are travelling with children or a dog, we will request cots, water bowls and whatever is needed to make their stay comfortable
  • We are able to accommodate most requests including additional requirements such as flowers or a cake for that special occasion, to hypo-allergenic pillows

Peplow Hall Heron Cottage
Breakfast in bed

During your Stay

  • Welcome hampers can be provided with local produce and quality essentials to help you settle in
  • Hotel-style cleanliness, luxury linens, quality towels and toiletries
  • Phone and online support during office hours for any queries about your stay
  • 24/7 emergency line for peace of mind, should anything unforeseeable happen
  • If there is anything else you might need, please contact us via phone or email during office hours and we will always do our very best to help

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